The full amount paid to us will be visible at the checkout page. However depending on your destination, in some cases tax fees might occur which is charged from your local Government. This amount will vary from Country to Country and you may contact your local customs office for full details.
We have two shipping methods that is Expedited Shipping, and Standard Shipping. The shipping fee will depend on your destination and the weight of your order, you can see the exact shipping cost from the Shopping Cart page and the Checkout page after adding all your items to the cart.
The processing time for an order is 1-3 days before we ship them out. The shipping time will depend on your chosen shipping method - Expedited Shipping takes 3-6 days for the shipment (4-9 days with processing time included). The standard shipping takes 20-30 days (21-33 days with processing time included).
Please contact us as soon as possible via our Contact Page or email firstname.lastname@example.org if you need to change the shipping address or entered a wrong one. The address can easily be changed before the order is shipped. If the order already has been shipped, we will look into this with the courier and do our best to come with a solution.
For Special Occasion Dresses, you will need to contact our After-Sales Team within 7 days upon receiving your items to initiate the return process. For everything else (Except for Lingerie and Earrings) you will need contact our After-Sales team within 30 days to initiate the return. Refunds do not include the shipping cost unless the item(s) are damaged or incorrect when received.
We strive to offer you the best shopping experience with hassle-free and quick returns. Simply go to the return page and fill out the form to start the return process and we will get back to you within 48 hours with the return label and details.
Our office headquarter is located in Aarhus C. Denmark. Our company is international and our manufactures are spread worldwide. Please don't return any packages to our office, simply initiate the return with our After-Sales team and we will provide the return address for your item(s) to the correct warehouses.
Currently we don't have any physical stores and only running eCommerce, because of that we are able to keep the cost low as possible while selling directly from our manufactures. We believe that dresses and clothing should be affordable, without sacrificing quality and style.
It is the amount of time we need to process and package your order before handing it to the courier. It usually won't take more than 1-2 business days. You can always contact us to get an exact time-frame of the process.